Have a question?
How do I make a payment online or by phone?
To pay online using a checking account, Visa, MasterCard, American Express, Discover, or a debit card (with the Visa or MasterCard logo), Access Your Policy Information. To register, you will need to include our Agency ID: TS1THA, your policy number, and property zip code. This information is located on your policy declarations page. To make a premium payment by phone, please call 888-582-2030.
Where should I mail my payment?
A payment coupon and envelope are included with each premium invoice for your convenience. You may send the payment to:
For regular payments mail to:
Tower Hill Specialty
PO Box 71365
Charlotte, NC 28272-1365
Overnight payments should be sent to:
Attn: Tower Hill Specialty 71365
6125 Lakeview Road Suite 800
Charlotte, NC 28269
I need to make changes to my policy (i.e., mailing address, billing plan, coverages, etc.). Whom should I contact?
Call us at 888-582-2030 so that we can assist you with making policy changes.
What happens when I update my payment method online?
We appreciate your taking the time to keep your payment method up to date. If you correct a credit card expiration date, enter a new card, or add a checking account, that information will be stored if you ask us to do so. Please be aware, however, that entering this information will not trigger payment for a transaction that was previously rejected on a past due invoice, or a Non-Pay Cancellation Notice. If you need to make a payment in these circumstances, please call our Customer Service Center at 888-582-2030, Monday through Friday, between 8AM and 6PM ET for assistance.
What should I include with the payment?
Please include your payment coupon, if available. Write your policy number in the memo field of your check. If you are sending a money order or cashier’s check, be sure to include your name as it is listed on your insurance policy.
My policy premium is paid by my mortgage company, and I received a Notice of Cancellation for non-payment of premium. What should I do?
Contact your mortgage company as soon as possible to confirm when they sent the payment. If the mortgage company has already sent the payment, request that a front and back copy of the cleared check be emailed to action@thig.com. The email should also include your policy number, your name (as it appears on your policy), and payment amount.
I have a new policy. Will Tower Hill need to inspect my home?
Yes, Tower Hill contracts with a company that inspects almost all new policies. The inspector will come to your home 1-3 weeks after the policy is put into effect, knock on the door, and introduce themselves. The inspector will measure the perimeter of the home and take photos. They will not try to access locked areas.
There may be some instances in which an internal inspection may be necessary. In such cases, the inspection firm will contact you to schedule an appointment.